Why it matters
Systems rarely fail without warning. Someone has to be watching.
Most outages and security incidents trace back to routine work that slipped: an alert nobody saw, an update put off, storage that filled slowly over months. None of it is difficult. All of it has to be done every day, by people who know your environment.
That is the work LiTME takes on. We run your servers, cloud platforms, networks and business systems to an agreed standard, and we support your staff through a helpdesk that owns every request until it is resolved.
You keep control of the decisions. We carry the daily load.
What we take on
Systems run. People supported. One accountable partner.
Take all of it or only the part you need covered. The scope is agreed in writing before work begins.
Monitoring and alerting
We watch the health of your systems and act on what we see, so problems are dealt with while they are still small.
- Availability and performance of servers, cloud and network
- Alerts triaged and owned through to resolution
- Incidents recorded, with cause and fix
Patching and upgrades
Updates are planned, tested and applied on a schedule you approve, so your systems stay current without surprises.
- Operating system and application updates
- Security patches prioritised by risk
- Version upgrades planned ahead of end of support
System administration
The routine care that keeps your environment orderly, documented and ready for change.
- Servers, cloud accounts and core business systems
- Backups checked and restores tested
- Accounts, access and configuration kept in order
Capacity and performance
We track how your systems are used and plan ahead, so growth does not arrive as an emergency.
- Usage and performance trends
- Capacity and cost planning, in the cloud and on your premises
- Recommendations tied to your business plans
Helpdesk for your people
One place for your staff to turn, with every request owned through to resolution.
- Requests logged, prioritised and tracked
- Remote and on-site support
- Recurring issues traced to their cause
Devices, accounts and access
Joiners, movers and leavers handled to a set procedure, so access is always right and nothing is left open.
- Onboarding and offboarding
- Devices prepared, secured and kept current
- Accounts and access reviewed regularly
How we take it on
A handover that is planned, never abrupt.
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We learn your environment
We review your systems, how they are run today and where the risks sit, and we document what we find.
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We agree the standard
Scope, responsibilities, response times and reporting are set out in writing before we take anything over.
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We run, support and report
We operate your systems and support your staff day to day, report to your management on a regular rhythm, and recommend what to improve next.
What you gain
Technology that stays out of the way.
Well-run IT is quiet. This is what that looks like from your side.
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Fewer surprises
Problems are found and fixed early, before they interrupt your people or your customers.
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Systems that stay current
Patches and upgrades happen on schedule, closing the gaps that attackers and auditors look for.
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Knowledge that stays with the business
Your environment is documented, so it no longer depends on what one person remembers.
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A clear view for management
Regular reporting shows what was done, what it cost and what should come next.
Questions
Managed IT, answered.
What does managed IT include?
The daily running of your technology and the support of your staff: monitoring and alerting, patching and upgrades, system administration, backups, capacity planning, a helpdesk, and the handling of devices, accounts and access. The exact scope is agreed with you in writing.
Do we have to hand over all of our IT?
No. You can engage LiTME for operations alone, for the helpdesk alone, for a single environment, or as part of an end-to-end partnership across the whole lifecycle. You can start with one area and extend it when that suits you.
Can you work alongside our in-house IT team?
Yes. Where you have your own IT staff, we take on the operational load you choose and agree clear responsibilities, so your team can concentrate on projects and the business.
Which environments do you run?
Servers and networks on your premises, cloud platforms, and hybrid environments that combine the two. If your environment is unusual, tell us about it and we will say plainly whether we are the right fit.
How is it priced?
There are no fixed packages. We scope the work to your environment and your goals, then quote for it, so you pay for what you need.
Where do you work?
LiTME is based in Bangkok, Thailand, and serves clients worldwide. Most of the work is delivered remotely, with on-site visits where the work calls for it.
Get in touch
Let's talk.
Tell us about your project or your IT challenges, and we will come back with a clear next step.